Shipping & Returns
Returns Policy
You may return new and unused items in their original packaging within 14 days of delivery for a full* refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns after 14 days and before 30 days from date of sale are subject to a 20% restocking charge. No returns will be accepted after 30 days of sale.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
*Refund will be for the returned items only. Shipping charges do not apply unless it is our error.
Shipping
We can ship to virtually any address worldwide, if you are experiencing problem during checkout please send us an email. All orders received before 2:30pm EST will be processed same day on stock items. Holiday hours may change this schedule.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.